5 Understanding Clients: Their Job to Be Done

Chapters in this book

1. Front Matter i
2. Contents v
3. About the Author vi
4. Acknowledgments vii
5. 1 Lawyers on the Cusp of Disruption 1
6. 2 The Job of the Lawyer 17
7. 3 How Lawyers Work 39
8. 4 The New Legal Tech 54
9. 5 Understanding Clients: Their Job to Be Done 81
10. 6 Information-Based Assistance 101
11. 7 The Benefits, and Risks, of Limited Services 118
12. 8 Full Service, the Lawyer 3.0 Way 131
13. 9 Teaching to the Tech 147
14. 10 Ushering in the Lawyer 3.0 World 163
15. Index 182