My grade's too low: The speech act set of complaining

Chapters in this book

1. Frontmatter I
2. Contents V
3. Introduction 1
4. Part I. Methodological issues
5. Investigating the production of speech act sets 21
6. Non-native refusals: A methodological perspective 45
7. Natural speech act data versus written questionnaire data: How data collection method affects speech act performance 65
8. Part II. Speech acts in a second language
9. Cross-cultural realization of greetings in American English 89
10. Egyptian and Anterican contplintents: Focus on second language learners 109
11. Politeness strategies in French and English 129
12. Transfer and proficiency in interlanguage apologizing 155
13. My grade's too low: The speech act set of complaining 191
14. Ethnographic interviewing as a research tool in speech act analysis: The case of complaints 217
15. Frolll the addressee's perspective: Illlposition in favor-asking 241
16. Transfer of pragmatic competence and suggestions in Spanish foreign language learning 257
17. Part III. Applications
18. Suggestions to buy: Television commercials from the U. S., Japan, China, and Korea 285
19. Culture, negotiations and international cooperative ventures 317
20. Backmatter 343