1. Advancing Organizational Reliability

Chapters in this book

1. Frontmatter i
2. Contents v
3. Acknowledgments vii
4. Part I. Setting the stage
5. 1. Advancing Organizational Reliability 3
6. 2. The Multiple Meanings and Models of Reliability in Organizational Research 17
7. Part II. Important aspects of reliable organizing
8. 3. Three Lenses for Understanding Reliable, Safe, and Effective Organizations: Strategic Design, Political, and Cultural Approaches 37
9. 4. Mindful Organizing 61
10. 5. Reliability through Resilience in Organizational Teams 90
11. 6. How High Reliability Mitigates Organizational Goal Conflicts 118
12. 7. Organizational Learning as Reliability Enhancement 143
13. 8. Metaphors of Communication in High Reliability Organizations 169
14. 9. Extending Reliability Analysis across Organizations, Time, and Scope 194
15. Part III. Implementation
16. 10. Organizing for Reliability in Health Care 217
17. 11. Organizing for Reliability in Practice: Searching for Resilience in Communities at Risk 244
18. 12. Applying Reliability Principles: Lessons Learned 274
19. Epilogue 301
20. Contributors 313
21. Index 319