CONTENTS

Chapters in this book

1. Frontmatter i
2. CONTENTS vii
3. Preface ix
4. Acknowledgments xi
5. PART ONE The Global Perspective of Intercultural Communication
6. ONE Why Communicate across Cultures? 1
7. TWO What Constitutes a Culture? 12
8. THREE Obstacles of Perception 26
9. FOUR Obstacles in Verbal Processes 45
10. FIVE Obstacles in Nonverbal Processes 53
11. PART TWO Two Worlds
12. SIX The Mexico–United States Cultural Environment 77
13. SEVEN Some Mexico–United States Cultural Issues 106
14. EIGHT Day-to-Day Cultural Interaction 124
15. PART THREE Conclusion
16. NINE Transcending Culture 151
17. APPENDIX. Author’s Note 159
18. Glossary 161
19. Notes 173
20. Bibliography 193
21. Index 201
22. About the Author 209