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Designing Experiences
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J. Robert Rossman
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Preface by:
B. Joseph Pine
Language:
English
Published/Copyright:
2019
About this book
J. Robert Rossman and Mat Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish.
Author / Editor information
J. Robert Rossman is professor and dean emeritus at the College of Applied Science and Technology at Illinois State University. He is coauthor of Recreation Programming: Designing and Staging Leisure Experiences (seventh edition, 2015).
Mathew D. Duerden is associate professor in the department of experience design and management at the Marriott School of Business at Brigham Young University.
Mathew D. Duerden is associate professor in the department of experience design and management at the Marriott School of Business at Brigham Young University.
Reviews
Brigitte C. Madrian, Dean and Marriott Distinguished Professor, Brigham Young University Marriott School of Business:
Designing Experiences will change the way you think about just about everything you do, or experience, in life. This engaging book outlines the essential elements of any experience, explains the features that influence how we experience different events, describes how to use a set of specific tools to design experiences that achieve a planner’s desired objectives, and leads the reader through the process of conceptualizing how to create great experiences. The book is full is of useful insights relevant to businesses, politicians, teachers, and parents, anyone trying to create experiences that will meaningfully engage others.
Designing Experiences will change the way you think about just about everything you do, or experience, in life. This engaging book outlines the essential elements of any experience, explains the features that influence how we experience different events, describes how to use a set of specific tools to design experiences that achieve a planner’s desired objectives, and leads the reader through the process of conceptualizing how to create great experiences. The book is full is of useful insights relevant to businesses, politicians, teachers, and parents, anyone trying to create experiences that will meaningfully engage others.
William W. Hendricks, Professor and Department Head, Experience Industry Management Department, California Polytechnic State University:
Designing Experiences provides a much-needed evolution in the delivery and execution of programs, services, products, and experiences. Rossman and Duerden present a contemporary approach to experience design, journey mapping, and design thinking that helps us understand the complexity of designing experiences. Moreover, the book offers a refreshing resource, targeting multiple academic disciplines that will benefit greatly from Rossman and Duerden’s framework and conceptualization of experience design.
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Publishing information
Pages and Images/Illustrations in book
eBook published on:
July 22, 2019
eBook ISBN:
9780231549516
Pages and Images/Illustrations in book
Other:
28 b&w figures and tables
eBook ISBN:
9780231549516
Audience(s) for this book
General/trade;
