3 Emotional Labor

Chapters in this book

1. Frontmatter i
2. Contents v
3. Acknowledgments vii
4. Note on the Cover Art ix
5. 1 Halted Expectations 1
6. In Their Own Words: Josh Childress, Former U.S. Customs and Border Protection Agent 24
7. 2 Long Stories Short 32
8. In Their Own Words: Alina Das, Immigration Attorney 56
9. 3 Emotional Labor 60
10. In Their Own Words: Ethan Taubes, Asylum Officer Trainer 83
11. 4 Nonverbal Communication and Credibility 88
12. In Their Own Words: Dr. Renée Sicalides, Psychologist 112
13. 5 Deterring Asylum 117
14. In Their Own Words: Jeffery Chase, Former Immigration Judge 141
15. 6 The Return 145
16. In Their Own Words: Rafael, Detained Asylum Seeker 177
17. Postscript 182
18. Appendix Methods and Trauma- Informed Research Design 201
19. Notes 217
20. Bibliography 245
21. Index 261