@inbook{AusterHillenbrand+2016+69+96,
url = {https://doi.org/10.3138/9781442669857-005},
title = {Chapter Four.Fostering Ownership And Accountability: From Tell And Sell To Inspire And Engage},
booktitle = {Stragility},
booktitle = {Excelling at Strategic Changes},
author = {Ellen R. Auster and Lisa Hillenbrand},
publisher = {University of Toronto Press},
address = {Toronto},
pages = {69--96},
doi = {doi:10.3138/9781442669857-005},
isbn = {9781442669857},
year = {2016},
lastchecked = {2026-04-29}
}