Appendices

Chapters in this book

1. Frontmatter i
2. Contents v
3. Tables and Figures vii
4. Abbreviations x
5. 1. Directive Speech Events in Business Emails 1
6. 2. A Mixed-Method Approach to the Analysis of Speech Events 39
7. 3. A Cross-Cultural Analysis of English and Spanish Email Directives 81
8. 4. The Contextual Complexity of Email Directives 120
9. 5. The Study of Politeness in Business Emails: Concluding Observations 169
10. Appendices 183
11. References 208
12. Index 221