4. Communication Skills in Action: From Keeping Eye Contact to Creating Rapport

Kapitel in diesem Buch

1. Frontmatter i
2. Contents v
3. Figures and Tables viii
4. Acknowledgements xi
5. 1. Reflective Writing in Medical Practice 1
6. 2. Context and Data 10
7. 3. The Choice of Themes: On Communication Strategies and Challenging Situations 30
8. 4. Communication Skills in Action: From Keeping Eye Contact to Creating Rapport 51
9. 5. Reflective Writing as Genre: A Text Linguistic Perspective 72
10. 6. Interpersonal Pragmatics in Reflective Writing 115
11. 7. Interpersonal Pragmatics and Identity Construction 148
12. 8. Conclusions 173
13. 9. Appendices 178
14. References 190
15. Subject Index 201
16. Author Index 203
17. About the Author 206