@article{RustamovMustafayevClements+2018+61+68,
url = {https://doi.org/10.1515/eng-2018-0008},
title = {Context Analysis of Customer Requests using a Hybrid Adaptive Neuro Fuzzy Inference System and Hidden Markov Models in the Natural Language Call Routing Problem},
title = {},
author = {Samir Rustamov and Elshan Mustafayev and Mark A. Clements},
pages = {61--68},
volume = {8},
number = {1},
journal = {Open Engineering},
doi = {doi:10.1515/eng-2018-0008},
year = {2018},
lastchecked = {2026-05-01}
}