@inbook{McCormickKinzie+2018+27+47,
url = {https://doi.org/10.1515/9781553395348-005},
title = {2 Quality as Both State and Process: Implications for Performance-Indicator Systems},
booktitle = {Assessing Quality in Postsecondary Education},
booktitle = {International Perspectives},
author = {Alexander C. McCormick and Jillian Kinzie},
publisher = {Policy Press},
address = {Montreal},
pages = {27--47},
doi = {doi:10.1515/9781553395348-005},
isbn = {9781553395348},
year = {2018},
lastchecked = {2026-04-30}
}