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Chapter 10. Human Resources in the Digital Era

  • Luigi Wewege and Michael C. Thomsett
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The Digital Banking Revolution
This chapter is in the book The Digital Banking Revolution

Abstract

There is no amount of technology that will help a retail bank if that bank does not address the people issues driven by digital transformation. Success in the digital age requires more than just rethinking technology; it requires a complete rethinking of the organizational bank model, particularly when it comes to skills, structure, incentives, and performance management. The suggested points in the following sections can assist the bank’s staff with the required digital changes that affect human resources.

Abstract

There is no amount of technology that will help a retail bank if that bank does not address the people issues driven by digital transformation. Success in the digital age requires more than just rethinking technology; it requires a complete rethinking of the organizational bank model, particularly when it comes to skills, structure, incentives, and performance management. The suggested points in the following sections can assist the bank’s staff with the required digital changes that affect human resources.

Chapters in this book

  1. Frontmatter I
  2. Praise for the Book VII
  3. Foreword IX
  4. Contents XI
  5. About the Authors XV
  6. Chapter 1. Introduction 1
  7. Chapter 2. Overview of Banking 9
  8. Chapter 3. An Imperfect System: Financial Crises 19
  9. Chapter 4. Rapid Transformation 27
  10. Chapter 5. The Financial Disruptors 33
  11. Chapter 6. The Digital Financial Revolution 47
  12. Chapter 7. A New Era of Banking 57
  13. Chapter 8. International Financial Innovations 73
  14. Chapter 9. A Digital Blueprint for Banks 87
  15. Chapter 10. Human Resources in the Digital Era 93
  16. Chapter 11. The Future of Banking 95
  17. List of Sources 99
  18. Thank you 117
  19. Index 119
https://doi.org/10.1515/9781547401598-010

Chapters in this book

  1. Frontmatter I
  2. Praise for the Book VII
  3. Foreword IX
  4. Contents XI
  5. About the Authors XV
  6. Chapter 1. Introduction 1
  7. Chapter 2. Overview of Banking 9
  8. Chapter 3. An Imperfect System: Financial Crises 19
  9. Chapter 4. Rapid Transformation 27
  10. Chapter 5. The Financial Disruptors 33
  11. Chapter 6. The Digital Financial Revolution 47
  12. Chapter 7. A New Era of Banking 57
  13. Chapter 8. International Financial Innovations 73
  14. Chapter 9. A Digital Blueprint for Banks 87
  15. Chapter 10. Human Resources in the Digital Era 93
  16. Chapter 11. The Future of Banking 95
  17. List of Sources 99
  18. Thank you 117
  19. Index 119
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