%0 Book Section
%U https://doi.org/10.1515/9781503611368-016
%B Dispute System Design
%B Preventing, Managing, and Resolving Conflict
%T 14. CONSUMER DISPUTES
%A Lisa Blomgren Amsler
%A Janet Martinez
%A Stephanie E. Smith
%D 2020
%I Stanford University Press
%C Redwood City
%P 237-252
%R doi:10.1515/9781503611368-016
%@ 9781503611368
%[ 2026-04-30