@inbook{+2011+101+113,
url = {https://doi.org/10.1515/9781400835768.101},
title = {CHAPTER 6. Public Outreach and Responsiveness},
booktitle = {Digital Government},
booktitle = {Technology and Public Sector Performance},
publisher = {Princeton University Press},
address = {Princeton},
pages = {101--113},
doi = {doi:10.1515/9781400835768.101},
isbn = {9781400835768},
year = {2011},
lastchecked = {2026-05-08}
}