Chapters in this book

1. Front Matter i
2. Contents vii
3. The Mediator Prepares ix
4. Preface xv
5. Principles of Broad-Based Mediation Practice 1
6. The Business of Bagels 23
7. Sexual Harassment 69
8. Neighbors 107
9. Working with Families 129
10. Adoption 169
11. Teacher-Parent Conflict 201
12. Conclusion 249
13. Vienna Speech 261
14. Books, Articles, and Professional Activities by John M. Haynes 271
15. Brief Biography 275
16. Index 277