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D. Appendix Total Quality Management and Pirsig’s Zen and the Art of Motorcycle Maintenance

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225 D. AppendixTotal Quality Management and Pirsig’s Zen and the Art of Motorcycle MaintenanceThis is a sampling of total quality management studies citing Robert Pirsig’s Zen and the Art of Motorcycle Maintenance and his Metaphysics of Quality.Baets, Walter R. Or gan i za tion al Learning and Knowledge Technologies in a Dynamic Environment (Norwell, MA, 1998)Barker, Tom. Leadership for Results (Milwaukee: American Society for Quality, Quality Press, 2006)Bassett, Glenn. Operations Management for Ser vice Industries (Westport, CT: Quorum Books, 1992)Beckford, John. Quality: A Critical Introduction (New York: Routledge, 1998)Bhimani, Alnoor. Contemporary Issues in Management Accounting (New York: Oxford University Press, 2006)Brown, Steve. Strategic Operations Management (Woburn, MA: Butterworth- Heinemann, 2000)Buono, Anthony F., and Flemming Poulfelt. Challenges and Issues in Knowledge Manage-ment (Charlotte, NC: Information Age Publishing, 2005)Christensen, Bruno. From Management to Leadership (Parkland, FL: uPublish, 1999)Collins, Philippa. “Approaches to Quality,” TQM Magazine 6.3 (1994), pp. 39– 42Cunningham, Ian. The Wisdom of Strategic Learning (Brookfi eld, VT: Gower Publishing Limited, 1999)Dahlgaard, Jens J. Fundamentals of Total Quality Management (Boca Raton, FL: Taylor & Francis, 1998)Doherty, Tony L., and Terry Horne, eds. Managing Public Ser vices (New York: Routledge, 2002)Fink, Stephen L. High Commitment Workplaces (New York: Quorum Books, 1992)Gluck, Frederick W. “Vision and Leadership,” Interfaces: Special Issue on Strategic Manage-ment 14.1 (January– February 1984), pp. 10– 18Greisler, David, and Ronald J. Stupak. Handbook of Technology Management in Public Administration (Boca Raton, FL: Taylor & Francis, 2007)Gummesson, Evert. Qualitative Methods in Management Research (Thousand Oaks, CA: Sage Publications, Inc., 2000)Haring, Christina. Total Quality Management in a Theoretical and Practical Context(Frankfurt: Diplomarbeiten Agentur, 2002)Khosrow- Pour, Mehdi. Emerging Trends and Challenges in Information Technology Manage-ment (Hershey, PA: Idea Group Publishing, 2006)King, Jonathan B. “Ethical Encounters of the Second Kind,” Journal of Business Ethics 5 (February 1986), pp. 1– 11Knights, David, and Hugh Willmott. Introducing Or gan i za tion al Behavior and Management(London: Thomson Learning, 2007)Kolbe, Kathy. Pure Instinct: The M.O. of High Per for mance People and Teams (Phoenix, AZ: Monumentus Press, 1993)
© Yale University Press, New Haven

225 D. AppendixTotal Quality Management and Pirsig’s Zen and the Art of Motorcycle MaintenanceThis is a sampling of total quality management studies citing Robert Pirsig’s Zen and the Art of Motorcycle Maintenance and his Metaphysics of Quality.Baets, Walter R. Or gan i za tion al Learning and Knowledge Technologies in a Dynamic Environment (Norwell, MA, 1998)Barker, Tom. Leadership for Results (Milwaukee: American Society for Quality, Quality Press, 2006)Bassett, Glenn. Operations Management for Ser vice Industries (Westport, CT: Quorum Books, 1992)Beckford, John. Quality: A Critical Introduction (New York: Routledge, 1998)Bhimani, Alnoor. Contemporary Issues in Management Accounting (New York: Oxford University Press, 2006)Brown, Steve. Strategic Operations Management (Woburn, MA: Butterworth- Heinemann, 2000)Buono, Anthony F., and Flemming Poulfelt. Challenges and Issues in Knowledge Manage-ment (Charlotte, NC: Information Age Publishing, 2005)Christensen, Bruno. From Management to Leadership (Parkland, FL: uPublish, 1999)Collins, Philippa. “Approaches to Quality,” TQM Magazine 6.3 (1994), pp. 39– 42Cunningham, Ian. The Wisdom of Strategic Learning (Brookfi eld, VT: Gower Publishing Limited, 1999)Dahlgaard, Jens J. Fundamentals of Total Quality Management (Boca Raton, FL: Taylor & Francis, 1998)Doherty, Tony L., and Terry Horne, eds. Managing Public Ser vices (New York: Routledge, 2002)Fink, Stephen L. High Commitment Workplaces (New York: Quorum Books, 1992)Gluck, Frederick W. “Vision and Leadership,” Interfaces: Special Issue on Strategic Manage-ment 14.1 (January– February 1984), pp. 10– 18Greisler, David, and Ronald J. Stupak. Handbook of Technology Management in Public Administration (Boca Raton, FL: Taylor & Francis, 2007)Gummesson, Evert. Qualitative Methods in Management Research (Thousand Oaks, CA: Sage Publications, Inc., 2000)Haring, Christina. Total Quality Management in a Theoretical and Practical Context(Frankfurt: Diplomarbeiten Agentur, 2002)Khosrow- Pour, Mehdi. Emerging Trends and Challenges in Information Technology Manage-ment (Hershey, PA: Idea Group Publishing, 2006)King, Jonathan B. “Ethical Encounters of the Second Kind,” Journal of Business Ethics 5 (February 1986), pp. 1– 11Knights, David, and Hugh Willmott. Introducing Or gan i za tion al Behavior and Management(London: Thomson Learning, 2007)Kolbe, Kathy. Pure Instinct: The M.O. of High Per for mance People and Teams (Phoenix, AZ: Monumentus Press, 1993)
© Yale University Press, New Haven
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