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Channel View Publications
Kapitel
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Contents
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und
Kapitel in diesem Buch
- Frontmatter i
- Contents v
- Tables and Figures xi
- Acknowledgements xiii
- 1. The Historical and Political Context and Scope of Tour Guiding Research 1
- 2. The Multiple and Complex Roles of the Tour Guide 21
- 3. Tour Guides as Interpreters, Storytellers and Intercultural Communicators 45
- 4. The Contributions of Tour Guiding to Sustainability 71
- 5. Visitor Expectations of and Satisfaction with Tour Guides and Guiding Services 92
- 6. Improving Tour Guide Performance Through Training and Education 116
- 7. Conceptualising and Fostering Quality in Tour Guiding 137
- 8. Implications and Future Directions for Tour Guiding Research and Practice 159
- Appendix: Highlights from a Selection of Tour Guide Associations 179
- References 185
- Index 200
Kapitel in diesem Buch
- Frontmatter i
- Contents v
- Tables and Figures xi
- Acknowledgements xiii
- 1. The Historical and Political Context and Scope of Tour Guiding Research 1
- 2. The Multiple and Complex Roles of the Tour Guide 21
- 3. Tour Guides as Interpreters, Storytellers and Intercultural Communicators 45
- 4. The Contributions of Tour Guiding to Sustainability 71
- 5. Visitor Expectations of and Satisfaction with Tour Guides and Guiding Services 92
- 6. Improving Tour Guide Performance Through Training and Education 116
- 7. Conceptualising and Fostering Quality in Tour Guiding 137
- 8. Implications and Future Directions for Tour Guiding Research and Practice 159
- Appendix: Highlights from a Selection of Tour Guide Associations 179
- References 185
- Index 200