Kapitel in diesem Buch

1. Frontmatter 1
2. Contents 5
3. Preface 9
4. Summary 11
5. Part I. Introduction and Context 19
6. Part II. Empirical Analysis 81
7. Part III. Analysis and Recommendations 179
8. Afterword: iGovernment and iSociety 223
9. Abbreviations and acronyms 229
10. References 231
11. List of interviewees 257