Language at Work

This book presents a critique of current English as a Business Lingua Franca (BELF) practices using research conducted in Bosnia and Herzegovina. The authors identify English communication behaviours that hinder or promote success in the workplace, and trace these back to curricula and teaching practices.

This book draws on case studies of language management within British organisations to examine the decisions they make about language diversity in their professional communications in order to be successful in a multilingual world.

This book presents a comprehensive analysis of the use of patient-/person-centred communication in providing health care for ageing populations through an ethnographic approach to physician in-home medical consultations in Tokyo, Japan, alongside interviews with physicians.

Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian–American employer as well as the company’s Hispanophone and Lusophone employees.

This book focuses on the lived experiences of migrants who (try to) access the workplace, and explores the barriers and support they encounter. The chapters look at the ways in which inclusion and exclusion from the workplace are done linguistically from historical, discourse analytical, narrative and language assessment perspectives.

This book explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events. Through a combination of qualitative and quantitative methods of data collection and analysis the book offers an innovative approach to the study of politeness.

In this volume, contributors focus on how professionals organize their embodied conduct with material objects. The book concentrates specifically on connections between ongoing courses of interaction within work practices, object materiality and mobility in space, bodily movement and manipulation of objects, and language.

This book presents a linguistic analysis of reflective written texts, produced during medical education or practice. It explores the topics and communication skills the authors write about, how the narratives develop, what genres influence their composition and how the writers linguistically create their identities as experts or novices.

This volume investigates the features and challenges of medical discourse between medical professionals as well as with patients and in the media. By combining sociological and linguistic research, this book illustrates how linguists and translation specialists can build bridges between medical professionals and their patients.