Introduction

Kapitel in diesem Buch

1. Frontmatter i
2. Contents v
3. Figures and Tables ix
4. Acknowledgments xi
5. Acronyms xiii
6. Introduction xv
7. 1 Introduction to Patient-centred Communication 1
8. 2 Face and Linguistic Politeness 21
9. 3 Fieldwork and Data 40
10. 4 Listening to Patients and Identifying Issues 69
11. 5 Empathy and Acceptance 87
12. 6 Work Towards Shared Decision-making 108
13. 7 Leave Space for the Patient and Respecting the Patient’s Freedom 125
14. 8 Transferring into Future Training 133
15. 9 Appendices 149
16. References 206
17. Author Index 216
18. Subject Index 219